Complete the task
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Choose the correct action
Use Add Adjustment to increase or reduce a fee item, Grant Waiver to reduce an amount due, Record Refund for money returned, or Reverse Payment for an incorrectly posted payment.
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Select the financial record
Choose the fee item or payment to which the action applies.
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Enter amount and reason
Provide the amount, clear description, effective date, and related documents. Refund payment evidence is mandatory because recording a refund means Finance has actually returned money to the student.
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Confirm the audited entry
Review the confirmation and submit. The original record remains in history and the corrective entry appears in the statement.
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Let the student review payout evidence
After posting, the student receives a branded email and an unread My Finances activity. The refund transaction and Finance evidence can be viewed or downloaded by the student, but no student approval step is required.
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Review balances
Confirm the affected fee balance, payment allocation, credits, and overall outstanding balance.
Use the matching corrective workflow so statements, receipts, balances, and audits remain explainable.
Why a waiver is a credit
The student account statement uses debit and credit accounting from the account perspective: charges increase the amount due, while payments, reductions, and waivers credit the account and reduce the balance.
Why reversal is not an adjustment
A reversal specifically negates an incorrectly recorded payment and restores the fee balances that payment had cleared. It preserves the payment and its reversal as linked audit records.